Chux Trux, Inc. FAQ's

  1. Policies
    1. Why Are Some Parts Listed as Available Online Only?
    2. Chux Best Price Guarantee
    3. Will that part void my factory warranty
  2. Careers
    1. Full-Time Positions
    2. Facts You Should Know Before You Apply
    3. Store Security
    4. Training
    5. Work Schedules
    6. Career Paths
    7. Benefits
    8. Career Opportunities
    9. FAQs
    10. What Customers Say about Chux
  3. Warranty Claims
  4. Returns & Exchanges
    1. Return Policy
    2. Return Procedure
    3. Exchange Procedure
    4. Refunds & Credits
    5. Return Shipping
    6. Restocking Fees
    7. Defective, Damaged, or Incorrect Products
    8. Order Cancellations
    9. Non Returnable Products & Services
  5. Shipping
    1. How do I get FREE GROUND shipping on my order?
    2. How fast is my order processed?
    3. When will my order ship?
    4. What shipping options are available?
    5. Do you ship outside of the USA?
    6. How will you ship my order?
    7. Do you ship to Alaska and Hawaii?
    8. Do you ship to APO/FPO addresses?
    9. Do you ship to Freight Forwarders?
    10. Do you ship to Canada and US Territories?
    11. How much is shipping?
    12. When will I receive my order?
    13. Do you offer expedited shipping?
    14. Can I have my order sent to more than one address?
    15. Can I send an order to a country other than the United States?
    16. What could cause a shipping delay?
    17. Delays by shipping companies
    18. Delays during holiday seasons between Thanksgiving and Christmas
    19. Item is on backorder
    20. Undeliverable packages (orders returned to us)
    21. <p>Packages that are returned to us by the U.S. Postal Service or UPS and marked as "Unclaimed", "Return to Sender", "Attempted Unknown", "Refused", or "Invalid Street Address", will be credited back to the customer's credit card on file, less the shippin
    22. Restocking Fee
    23. Return Shipping Costs
    24. Outgoing Shipping Costs
  6. Privacy
    1. Customer Information
    2. Collecting Information
    3. Cookies
    4. Third Party Cookies
    5. What Does ChuxTrux.com do with this information?
    6. Service Providers
    7. Email
    8. Links
    9. Data Retention
    10. Our Security Practices
    11. Contact Information
  7. Privacy
    1. Communications
    2. Brochure Mailing List
    3. Communications to Serve You
    4. Fraud Protection and Compliance with Law
    5. Service Providers
    6. Special Events
    7. Business Transfers
    8. Cookies, IP Addresses, Pixel Tags and Tracking Technology
    9. Use of Aggregate Information
    10. Links
    11. Security
    12. Notification of Policy Changes
    13. Updating Personal Information
    14. Contacting Us

Policies

Q: Why Are Some Parts Listed as Available Online Only?

Several products on our site may have an "Online Only" icon next to them.  The reasons for this are simple:

  • We can have hundreds of thousands of parts online and have physical space limitations in our warehouses in our Kansas City stores.  
  • By having some brands and products available online, we can offer you a wider variety and in many cases, better prices.
  • Most manufacturer's require a "buy in".  That means in order to sell their product in our stores, we have to spend thousands (if not tens of thousands) of dollars in adding their product to our warehouses.  Again, we have the space limitations
  • Finally, although we offer free shipping on most items, it does cost us to ship them to you.  After all, FedEx and UPS don't work for free.  They actually want us to pay them to get your parts to you.  By offering items online only, we don't have warehousing costs associated with them, fewer hands touching the product (payroll), and our cash isn't tied up, so again, we're actually saving you money by offering some items only via online sales.  Even if you live right here in Kansas City.

 

 

Q: Chux Best Price Guarantee

If you find a lower price at another local store on a new, identical item, show us the lower price at the time of purchase in the form of a quote or a call to the competitor and we will match it on the spot. Or show us the lower price within 30 days of your CHUX purchase and we will pay you the difference.

Our price is the final price you pay after any discounts, coupons, instant savings and mail-in savings are applied. We will match the other store's price after deducting their instant rebates and coupons. We will not match the other store's mail-in rebates nor will we deduct the value of any gift with purchase.

We reserve the right to modify or cancel the Best Price Guarantee at any time without prior notice. Any modification will be effective immediately upon posting of the modified Best Price Guarantee Terms and Conditions on chuxtrux.com. We reserve the right to verify the authenticity of any other stores' offer or Competitors' offer.

These terms are effective as of March 1, 2013. Our price guarantee does not apply to installation labor, to the competitor's closeout, discontinued, clearance, liquidation or to damaged items. Limited to reasonable quantities.

* Refunds are paid by the same method as the original payment (credit card, cash, check, etc.). All refunds require original invoice, customer name, address, phone number, driver’s license number and customer signature.

Q: Will that part void my factory warranty

Consumers of aftermarket products are protected by The Federal Magnusson-Moss Warranty Act. The Act states that if something breaks on the car and the consumer takes it in for warranty repair, the dealer must honor the warranty unless they can prove that whatever modifications have been added actually caused the problem. Please keep in mind that towing in anything higher than level two and hard driving in levels four and five are not recommended.

While consumers have strong legal protection with regards to their vehicle’s warranty, there is also a practical reality that different automotive manufacturers and dealers have greatly varying views on aftermarket products, in particular those that produce horsepower, such as performance enhancement chips, modified intake manifolds, or aftermarket exhaust systems. There are dealers and manufacturers that will use the presence of a horsepower upgrade to void the vehicle’s warranty, regardless of whose product the customer is using. Any aftermarket company that does not acknowledge this is misleading the consumer.

Bottom line: while the law protects the consumer and provides for enforcement of the warranty, it is very difficult for most people to hire an attorney and fight a voided warranty.

If you have any more questions on this topic, please feel free to contact us.


Careers

Q: Full-Time Positions

Chux Trux is very selective about hiring. Chux Trux is the best only because the people who work here are the best. Every step is taken to make sure there is a good fit between Chux Trux and the potential new team member.

  • STEP 1
    Complete the online application for a full-time position. This will automatically be sent to our Human Resources department. This must be done even if you want to send in your resume’ as well.
  • STEP 2
    After completing the application, it will be reviewed to see if there is a match between your experience & qualifications with our current positions we have open and their requirements. If there is a match, you will called to have a short phone interview. Should it be determined that we would like to continue to explore the possibility of you joining our team, you will take the Chux Trux assessment questionnaire. This initial process takes about 15-20 minutes. Your application and results will be reviewed by the Human Resources. If your assessment and application information pass Chux Trux standards...
  • STEP 3
    Face to face interview. This interview helps us determine if you are right for Chux Trux, and for you to find out if Chux Trux is right for you. If both of us agree there is a match, there could be additional interviews to determine if there is a good fit with our team. If there is…
  • STEP 4
    Drug screening, employment reference check, criminal background check and credit check (depending on position). If these check out...
  • STEP 5
    The Personnel Manager will make a job offer. But before you accept, make sure the job is right for you. You are encouraged to talk to store team members at any store to find out what the job is like.
  • STEP 6
    Training is an extension of the hiring process. During the orientation process, there is extensive one-on-one initial training, online training, and you and your Initial Trainer will have the opportunity to determine if Chux Trux is right for you. That's a lot of steps. And it's why Chux Trux is the best in the industry. Chux Trux standards for the people it hires is held to the same high level as the quality of its merchandise, store facilities, and level of service

Q: Facts You Should Know Before You Apply

  • As a member of the store personnel team, you will be required to work weekends.
  • Employees are required to work their regularly scheduled shifts. Since Chux Trux stores are open 6 days a week, we may have company or store meetings from time to time on Sunday’s or after hours.
  • All Chux Trux employees are required to wear only specified uniforms and must comply with the employee appearance standards.
  • The job is physically demanding, requiring you to be on your feet up to ten hours a day. Punctuality is a must since Store Team Members rely on you to have the store ready for peak sales periods. All employees are expected to be at work on time.
  • Chux Trux customer service and operating standards are extremely high. Maintaining stores to CHUX standards means doing repetitive and routine tasks, including some of which you may not like, such as: emptying trash, picking up the lot, mopping floors, cleaning restrooms, sweeping lots, working in the shop, performing shipping & receiving tasks, and other things. All employees are required to complete tasks in scheduled hours.
  • Staffing of part-time help is rare, due to the enormous amount of product knowledge training that is required, and the time that it takes to learn this critical information.

If you have read the above statements, and you understand Chux Trux expectations, please click on the link below.
Click Here to go to employment application.

Q: Store Security

The safety and security of Chux Trux store team members and customers are high priority concerns. Chux Trux has set and exceeded the standards for security in the industry.

  • Chux Trux stores are all brightly lit both inside and out.
  • Uncluttered front windows ensure open visibility to the street and/or parking area whenever possible.
  • Multiple sophisticated alarm and video recording/surveillance monitoring devices are in place in every store.

All new store team members receive comprehensive safety training.

It all pays off. Chux Trux stores have an outstanding security record. That means our store team members and our customers have peace of mind.

Q: Training

Starting from the first day on the job, Chux Trux provides the training and the opportunity for each team member to reach their full potential.

Orientation Training

Orientation training has two purposes. First, it provides all the information a new team member will need to be successful in his or her job. Second, it is an opportunity for the new team member and for Chux Trux to determine if the job will be a good fit.

New full-time team members receive a large amount of hands-on training. The first day consists of an orientation session with the Training Manager, usually at the Home Store in Independence, Mo. to give new team members a background of what Chux Trux is all about and what Chux Trux expects from them. Along with this, there is approximately 8 hours of online training. The rest of the two weeks is normally spent with a store manager at a high volume store, who will work side-by-side with the new team member in the store he or she will be assigned to. This one-on-one, on-the-job training has proven to be very effective in getting the new team member off and running.

Ongoing Training

Training continues throughout every team member's career at Chux Trux. Store Managers conduct follow-up training during weekly meetings with each team.

Newly promoted Store Managers go through a 30 day training period in their assigned store, and then have follow up training with the Training Manager.

Training is not something that is one way at Chux Trux. Everyone is expected to continually improve their own skills and abilities as well as to train and support other team members.

Every shift at Chux Trux is busy and involves a multitude of tasks. A typical shift in the life of a Chux Trux store team member might include any or all of the following jobs:

  • Give fast, friendly, professional sales assistance
  • Answer phones in the most professional manner possible
  • Write orders
  • Read daily e-mail
  • Pick up the parking lot
  • Wipe down counters and displays
  • Check in vendors parts
  • Restock the sales floor
  • Sweep and mop floor
  • Install parts per our systems
  • Put up warehouse order
  • Clean installation area
  • Clean rest rooms
  • Attend store team and 1-on-1 meetings
  • Empty trash containers
  • Clean sidewalk and parking lot
  • Clean window/door glass
  • Sweep and mop floors
  • All while giving fast, friendly, professional assistance to our customers and SELL, SELL, SELL throughout the day

Sound like a lot? It is, and there's a lot of little stuff we left off the list.

Chux Trux is a place where Team Members work hard to make each store the very best they can. It is not an easy job, but it is one where team members who make the commitment have great opportunities to grow and succeed.

Q: Work Schedules

Job schedules for Store Management

Store management works open to close, 5 days a week, alternating Saturdays off. The manager working on Saturday will be off one weekday, normally Tuesday, Wednesday, or Thursday depending on the specific store employment situations.

Job schedules for full-time employee’s – non management

Regular full-time employees will almost always work Saturday, and be off Sunday (when we are closed) and one weekday. We try to keep work schedules are as consistent as possible to give our staff the same days off every week, but this is not guaranteed. You will generally have 1 full week’s notice on work schedules.

Part-Time Drivers

Part-Time driver jobs work flexible employment schedules based on customer flow and scheduled tasks. The job schedule may change from day to day. Store Managers work with the drivers on a daily basis regarding the following days schedule.

Q: Career Paths

One of the keys to Chux Trux success is due to promoting people from within rather than hiring outside.

Chux Trux does everything possible to promote from within. We have an excellent track record for this in our long history. Based on how well you do their job and other factors, you may earn promotions to higher positions as they become available.

Chux Trux operates brick & mortar retail stores, selling to both wholesale & retail customers, as well as operate an ecommerce unit. All efforts are focused toward making every aspect of our business successful. That takes a lot of effort from all departments in the company.

Many of the people in key positions in support departments started in entry-level store positions. Some had prior experience or education. Many more had no prior work background, but showed the ability to learn new things, to take on new challenges, and produce results.

Here is a partial list of staff and management positions outside line operations currently filled by people who started in the stores:

  • President/Chief Executive Officer
  • VP Sales & Marketing
  • Inventory Manager
  • Fleet Accounts Manager
  • Store Managers
  • Assistant Managers
  • Training Manager

Q: Benefits

Job Benefits at Chux Trux

Chux Trux offers a wide range of job benefits with employment opportunities. The job benefits programs listed are only a summary of job benefits and may be changed from time to time. Taking advantage of employment opportunities with Chux Trux can benefit you in many ways.

Insurance Benefits (Full-Time Employees)

  • Health: Chux Trux contributes approximately 50% of the total cost of the plan for the employee and immediate family
  • Dental: Two free cleanings per year. Annual deductible and maximum per covered individual amounts apply
  • Vision: Covers a portion of eye examinations and glasses or contact lenses.

Financial Benefits

  • 401(k): Annual maximum amount of $15,500 from each employee's compensation can be invested in Chux Trux 401(k) plan. Chux Trux matches the employee's contribution at a 50% rate for up to 4% of their annual pay.
  • Spiff opportunities on products
  • Bonus plan based on a variety of factors
  • Paid Holidays
  • Employee referral bonus
  • Tuition Reimbursement
  • Paid Parental leave for childbirth or adoption
  • Paid time off to volunteer for a local charity

Vocation Benefits (Earned Time Off)

  • 2 days after 6 months of full-time employment
  • 3 weeks after 5 years of full-time employment
  • 4 weeks after 10 years of full-time employment
  • 5 weeks after 15 years of employment
  • Part-time employees accrue vacation after 2 years of employment

Other Job Benefits For Both Full and Part Time

  • Free filtered water
  • Bi-weekly paychecks
  • Direct payroll deposit
  • Employee assistance program
  • Free Lunch once a month
  • Employee discount – buy our items at cost. Labor at ½ price

Q: Career Opportunities

Chux Philosophy

  • Provide exceptional customer service
  • Treat others as you want to be treated
  • Do Things Right
  • Do the Right Thing
  • Under-promise & Over-deliver in everything you do

Core Values

  • Honesty
  • Intelligence
  • Self motivation
  • Positive attitude
  • Respectful
  • Accountability

Q: FAQs

Here are the most Frequently Asked Questions and answers to what people should know about holding full time employment / part time employment with Chux Trux.

Q: Can I choose the store I work in?

A: No. Chux Trux will assign you to a store that best meets your abilities and that has an opening for full time / part time employment. Every effort will be made to assign you to a location that is reasonably close to where you live.

Q: Will I have to work weekends and holidays?

A: Yes. Chux Trux stores are always open, and that means most store team members will work on weekends. All Store Managers and Assistant Managers rotate weekends off. That's the reward for doing your job well and earning promotions.

Q: How often do we get paid?

A: Everyone in full time / part time employment is paid bi-weekly. Store profit, commissions, spiffs and customer service bonuses are paid monthly.

Q: How long does it take to get promoted?

A: It depends on available positions and on your performance. This can be as short as 6 months or take several years.

Q: What do I have to do to get promoted?

A: A number of factors are evaluated in employment. Key factors in employment performance are customer service, attendance, cash and inventory accuracy, contribution to the company through ideas and solutions you offer, customer service, teamwork, customer service, work pace and of course, customer service.

Q: Will I get a meal break?

A: Chux Trux people have developed a real talent for eating on the run. Although our stores are very busy, there's usually time to grab something to eat as long as you don't wait on customers with your mouth full.

Q: What is your dress code?

A: Ties and paper hats are forbidden. Store team members need to be fashionable and comfortable. Chux Trux has some of the coolest shirts for new full time / part time employees to wear. These are payroll deducted over a period of time, and you are reimbursed for them if you leave the company. Certain rules apply. We are pretty picky about the appearance of the employees who wait on our customers. No shaggy beards, wild mustaches, offensive tattoos, or tongue posts while employed at Chux Trux full time / part time.

Q: What kind of security measures do you have?

A: Chux Trux is very concerned about the security of full time / part time store team members and CHUX customers. More about security.

Q: Will I have to work a lot of overtime?

A: That depends on the situation. All Chux positions have posted hours they are required to work. We try to keep these as consistent as possible. Since payroll is the highest expense ANY company has, Chux Trux is smart about money and keeps overtime to a bare minimum. If we are short handed, someone on your team is sick or on vacation, overtime is likely. Of course, all hours worked over 40 during a week are paid at time-and-a-half.

Q: What Customers Say about Chux

Here are is sample from the thousands of unsolicited compliments from Chux Trux:

The first stop I made after purchasing my truck was to Chux Trux on 40 Highway.
Your people were very helpful and considerate to my needs for my truck in relationship to my job and pleasure.
I’m senior sales manager for a local beer wholesaler in the Kansas City metro market. I felt very confidante about my purchase of an A.R.E. cover after speaking with the salesmen and the gentleman that was going to install the cover.

Thank you,
Steve S.
Sr. Sales Manager
North Kansas City Beverage

I’m buying about $1,600 worth of Thule stuff from Jake at your Olathe store and he’s getting it installed for me next week. I also wanted you to know I think Jake is a great kid to work with and was very helpful with the Thule products. Please let me know if there’s anything we can do for you at Chux Trux! Thanks again and have a nice weekend.

Respectfully,
Thomas S.
Communications Technology Specialist
Direct Communications Inc.

Well, my friends, I am happy to say that Chux Trux came through for me!
was in a jam for a windshield hinge over the weekend and Chux Trux was the only vendor that could get it to me same day. Rather than paying $62 to have the part sent over-night, they had it waiting for me by 3PM. AND TO BOOT, even though nobody knew of it, they even gave me a KCJeepClub discount!
The Olathe store took care of me and has earned my business. Just thought I'd share, as we talk about how nobody gets the "well done" anymore.

eightyFO
KC Jeep Club member

Thank you so much for helping us make our deadline with the blue trucks. You guys are awesome!!!! I just wanted to tell you how much I appreciate the great customer service your store provides us.

Gina L.
Vehicle Acquisition Supervisor


Returns & Exchanges

Q: Return Policy

If you are not completely satisfied with your purchase for any reason, you may return the item within 30 days of delivery of your order. For orders placed between November 15th to December 24st (the holiday shopping season), the return period is extended to 60 days from the date of purchase. The following rules apply:

  • Products must be in new and re-sellable condition with original packaging, papers etc.
  • Any product that was installed, partially installed, or used in any way is non-returnable.
  • Shipping Fees are non-refundable.  Sorry.  If you can get FedEx (or whatever shipping company) to refund their work, you’re a brilliant negotiator.  But we’ve never been able to get them to do it.
  • All returns must get an RMA number PRIOR to returning it to us.  Any part without this RMA number will be refused in shipping and returned to you (costing you shipping money).  So please, follow our simple procedures to make this as painless as possible for all of us
  • We have a few non-returnable products & services that are listed below.
  • Order cancellations can only be requested before the shipment is processed, or in some cases, prior to a part being painted or manufactured.

Q: Return Procedure

To return a product to us, you first need to request a Return Merchandise Authorization (RMA). Our RMA form will tell you the correct return address and detailed instructions on how to return a product.  The return address may be different than the address it shipped from.  You may request an RMA using the following methods:

  • Email us at
  • Call customer service at 877-375-3915

Please tell us what specific items you want to return and what the reason is. You will receive an email with an RMA form attached. Please allow processing time of 24 to 72 hours since in many instances, we have to wait for a manufacturer's response.

Q: Exchange Procedure

There are 2 ways you can go about exchanging a product:

Option 1 (Faster) – Order the new part you want online or call us so we can ship it as soon as possible.  Then use our form to request an RMA for the part(s) you want to return. As soon as we receive the approved part back, we’ll issue your refund lickety split.

Option 2 (Slower) – Request an RMA for the part(s) you want to exchange. On your request form, please tell us the exact item’s you want us to ship in exchange. Once we receive your returned item(s), we’ll process your exchange and get your new part(s) shipped right out. You will be either refunded or charged the difference in price between your new parts and your returned parts.

Q: Refunds & Credits

Once we accept your return, we’ll issue a refund in the same payment method as you had originally used to place your order (Credit Card, Paypal, Google, or Check).

We’ll send you an email confirming receipt of the returned part and your credit. Please allow from 5-7 days for the credit to appear on your account.  This isn’t a delay on our part. It’s your credit card company making money by earning interest on your cash.  That’s just how they work and we have no control over them.

ChuxTrux.com doesn’t refund any labor charges or installation fees under any conditions. ChuxTrux.com will also not offer reimbursement for any damage acquired during installation or any other use of a product.

Q: Return Shipping

If the return is due to an error on Chux Trux part, or a manufacturer error, we’ll “buy the ride” back to us.  Otherwise the customer is responsible for any charges in return shipping to get the product back to us.  Hey, it’s probably a lot cheaper than putting it in your car and driving it to us in Kansas City or whatever warehouse it needs to go to.

Q: Restocking Fees

Some parts that are eligible for a refund have a 20% restocking fee.  These parts still must return the part with all of the original packaging, papers, hardware, etc. and parts must be in new and unused condition.

Q: Defective, Damaged, or Incorrect Products

Accidents happen sometimes, we all know that. If you receive part(s) from us that show up defective, damaged, or just plain wrong, please contact our customer service department as soon as possible.

Please DO NOT try to use or install the part! We’ll send out a replacement part and will send you a shipping label with the freight prepaid to return the defective part. All returned product(s) must be received by us within 30 days from date of purchase. If damage was caused by a shipping courier (FedEx, etc.), we will schedule them to pick up the damaged item.

If you request us to ship a replacement part prior to the return of original merchandise, then a temporarily authorization of your credit card is required until the original merchandise is returned as we’ve outlined earlier

Q: Order Cancellations

Some parts may ship from our warehouse, a distribution center or direct from the manufacturer. If you request that we cancel an order or a part, please be aware that it takes time for a manufacturer to cancel an order. This process isn’t as simple as hitting a key on a computer.  It may involve our staff voiding orders in our computer systems, having our team pull items from production schedules and sometimes even catching orders on our shipping dock before they get on the truck. Please be aware that we try to ship parts as fast as possible, so we recommend that you don’t purchase alternate parts until we send a final confirmation of your cancelled order.

Q: Non Returnable Products & Services

The following products cannot be exchanged or returned due to manufacturer's policies or their made-to-order custom features:

  • Any item marked as a special order, custom order or parts or marked as non-returnable.
  • Any item that has been painted
  • Any costs associated with painting products (ex. spoilers, body kits, calipers ...)
  • Interior dashboard/dash Kits
  • All wheels
  • Any item with embroidery or custom logos

Shipping

Q: How do I get FREE GROUND shipping on my order?

Orders over $150 ship free! Individual items with Free Shipping will be shipped by the carrier of our choice to a single address within the continental United States. Free Shipping excludes orders requiring truck freight or orders shipping to Alaska or Hawaii.

Q: How fast is my order processed?

Under normal circumstances, orders are processed the same or following day, Monday through Friday during typical business hours. All orders placed Saturday or Sunday will be processed on Monday, with the exception of holidays.

Q: When will my order ship?

All shipments leave Monday through Friday. Since some orders are drop-shipped from other suppliers, we cannot guarantee same or next-day shipments. However, most shipments will leave within 1-3 days. If there are any known delays, we will let you know as soon as possible.

Q: What shipping options are available?

All shipments are sent by the ground service of our choice, unless otherwise requested. All orders must ship to physical addresses. WE WILL NOT SHIP TO PO BOXES. While we do offer express service, you may need to contact us before ordering to get a shipping quote.

Q: Do you ship outside of the USA?

Sorry, we currently do not ship to Canada, non-Continental US Territories, or Internationally.

Q: How will you ship my order?

We ship primarily through UPS and FedEx, however, some shipments may be shipped by US MAIL or motor freight carriers. DISCOUNT TRAILER reserves the option to choose the best carrier available at the time of shipment.

Q: Do you ship to Alaska and Hawaii?

We do ship to Alaska & Hawaii. However, shipments to Alaska & Hawaii are excluded from our Free Freight offer. The UPS rate quoted during checkout is only an estimate and is subject to additional shipping charges that will be charged to your credit card. If you would prefer your Alaska or Hawaii order sent via Priority Mail please contact our Customer Service department at Our team is available Monday through Friday 8am – 5pm Central Time or us our online contact form.

Q: Do you ship to APO/FPO addresses?

We apologize but we are unable to ship to APO/FPO through our website at this time. If you would like to place an order and ship it to an APO/FPO address, we recommend having a friend or family member take delivery from us and forward it to you.

Q: Do you ship to Freight Forwarders?

No we do not. There are no exceptions.

Q: Do you ship to Canada and US Territories?

We regret that we are not shipping orders outside the 50 United States at this time.

Q: How much is shipping?

Shipping is determined using UPS rate calculations. In some cases (Alaska, Hawaii), the rates may be inaccurate and we recommend contacting us prior to ordering. Shipments over 150 lbs. or dimensionally too large to go by UPS will be sent via LTL truck freight and will require a quote prior to processing.

Q: When will I receive my order?

While many orders will ship directly from our warehouse in Alabaster, AL, we do drop-ship from other suppliers. We do our best to only work with suppliers that can fulfill our orders efficiently, so most orders will leave within 1-3 business days after processing. Standard ground shipments will take 1-5 business days to arrive, depending on which continental state you ship to (a business day is a non-holiday weekday, weekends are not counted). Expedited shipments will arrive in the amount of business days you select, plus the processing time, prior to shipping. Please allow extra time when shipping to remote rural areas and during peak holidays. When your order ships, we will send you a Shipping Confirmation email with a tracking number and direct link you can use to track your order. If you placed your order via the telephone and did not provide us with an e-mail address, please contact customer service if you do not received your order within 10 business days.

Q: Do you offer expedited shipping?

Yes. You can choose 3-Day, 2-Day or Next Day service for an additional charge. The expedited shipping duration does not include the time to process your order. Please refer to the Shipping Estimate feature in your cart screen, after adding your items, to estimate the amount of your shipping cost. If actual shipping rates are higher than the what the cart quoted, we will contact you as soon as possible to discuss any additional charges.

Q: Can I have my order sent to more than one address?

Each order can be sent to only one address. If you are purchasing several items to be shipped to different addresses, you'll need to place a separate order for each different shipping address.

Q: Can I send an order to a country other than the United States?

Currently, we only ship to the 50 United States.

Q: What could cause a shipping delay?

Wrong address or zip code used for the shipping address.

When the shipping company can't deliver your package and they send the packages back to us, we will contact you via email or phone for correct address information.
Unforeseen circumstances at our business.

Q: Delays by shipping companies

Your shipment could be temporarily lost or misplaced by the shipping company. If the delay is deemed unreasonable, we will ship you a replacement order. If the original package does show, it is your responsibility to help get that package back to us. If the package is not returned in a reasonable amount of time, you will be charged for it, plus the shipping cost.

Q: Delays during holiday seasons between Thanksgiving and Christmas

Shipping companies often do not guarantee any shipment a couple of weeks before Christmas. Please allow extra time for deliveries during this time. You can also contact us for expedited shipping options.

Q: Item is on backorder

We will contact customers via your email in case the product you ordered is on backorder and will be delayed. If you have other items on your order that are not on backorder we may ship items separately, backordering the unavailable items.

Q: Undeliverable packages (orders returned to us)

Packages that are returned to us by the U.S. Postal Service or UPS and marked as "Unclaimed", "Return to Sender", "Attempted Unknown", "Refused", or "Invalid Street Address", will be credited back to the customer's credit card on file, less the shipping and handling fees and a 25% restocking fee.

Q: <p>Packages that are returned to us by the U.S. Postal Service or UPS and marked as "Unclaimed", "Return to Sender", "Attempted Unknown", "Refused", or "Invalid Street Address", will be credited back to the customer's credit card on file, less the shippin

To protect our customers against credit card fraud, we will call, email or use other ways to verify that the credit card holder authorized the purchase. The billing address MUST MATCH the records at the card issuing bank or we will not accept the order.

Q: Restocking Fee

Returns are subject to a 15% Restocking Fee.

Q: Return Shipping Costs

Return shipping is the customer's responsibility.

Q: Outgoing Shipping Costs

If an item was sold with "Free Shipping", the original, actual outgoing shipping charges cannot be refunded and will be deducted from your refund.


Privacy

Q: Customer Information

ChuxTrux.com puts a high value on trust and recognizes the need for appropriate protection and management of the personal information you share with us. This privacy policy is written to explain to you what information we may collect, how we’ll use this information and what your choices are regarding the use and retention of this information.

Q: Collecting Information

ChuxTrux.com gathers customer information as needed to provide service, communicate offers on merchandise and services which we believe will be of interest to you and to administer our business. When you purchase or order a product, subscribe to our newsletter or a service we provide, email us questions or fill out forms and survey’s, we may request information such as your name, address, phone number, email address, vehicle information and credit card information. In addition, our web servers will gather information about your visit to our website, such as which browser you use, type of mobile device your accessed our site from, what pages have been viewed, the time of visit, etc. You may access, update or delete any personal information you submit to the web site by contacting us using any of the contact points listed at the bottom of this privacy statement.

ChuxTrux.com collects the personal information (such as address, name, phone number and email address) of our users' friends in order to provide our users with a Gift Certificate service. (Buying a gift certificate for someone else and having it emailed to them). By submitting your friend’s personal information, you are providing ChuxTrux.com with the ability to send your friend a one-time email that delivers the gift certificate. If users choose to send their friend a gift certificate via mail, ChuxTrux.com will send users' friends a one-time letter in the mail containing the gift certificate.

Q: Cookies

We’re not talking chocolate chip here. Cookies are tiny bits of information that are stored by the browser (Internet Explorer, etc.) on your hard drive. The cookies used by ChuxTrux.com do not contain any of your personally identifiable information such as your name, or sensitive information such as your credit card number. We use cookies to store your preferences and record session information such as shopping cart items and past activity on our site to allow us to recognize you when you return to our site, and to provide you with the experience we feel will be of value to you. This can also speed up your experience on our website.

ChuxTrux.com reserves the right to contract with third parties who may use cookies and collect information for us. We prohibit the sharing of this information by third parties with anyone other than ChuxTrux.com. Period.

Q: Third Party Cookies

The use of cookies by any of our partners, affiliates, tracking utility company, service providers is covered by our privacy statement. We do not have access or control over these cookies. Our partners, affiliates, tracking utility company, service providers use session ID cookies in order to compile aggregated statistics and help determine the effectiveness of joint promotional or advertising efforts. This can make your shopping experience a much better one.

Q: What Does ChuxTrux.com do with this information?

The information you provide is used by us to process your order or provide you with a requested service, such as our online newsletter. It may also be used to confirm and track your order, notify you of new products, events, and limited time offers. We will never share your information with third parties unless as disclosed in this privacy statement.

You may receive periodic electronic mailings from us on new products, services and limited time offers if you have provided us with your email address. However you may opt out of these mailings simply by contacting ChuxTrux.com by phone, email, writing to us at our mailing address, or clicking the “unsubscribe” button found in every communication we send you.

ChuxTrux.com may contact you by phone regarding an order placed by you, information or services you've requested. We may also contact you regarding upcoming events, sales, or new product introduction that may be of interest to you. If you don’t want to receive phone contact from us, please let us know by contacting us by phone, email or in writing to our mailing address. Please note, that ChuxTrux.com will not share, rent or sell your telephone number to any other company or organization.

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Web sites.

Q: Service Providers

We use third parties to provide credit card processing, shipping orders and the Live Chat function on our site. When you purchase a product or log in to the Live Chat we will share personal information as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose.

Q: Email

At ChuxTrux.com, we don’t share your email address with other companies or organizations. However, your email address may be used internally to conduct business including order confirmations, answering questions, providing you with our newsletter as requested, and other customer related services. You may choose to opt out of receiving news and information by email simply by contacting us by email, phone, in writing or by clicking the “unsubscribe” button found in any email marketing messages. In such instances, you will continue to receive email contact pertaining to any current or outstanding order you have with us.

Q: Links

The ChuxTrux.com website may contain links to other websites not affiliated with ChuxTrux.com, including websites of our vendors and/or service providers. ChuxTrux.com is not responsible for their privacy practices or content of these other sites. Please take the time to make yourself aware of when you leave our site to read the privacy statements on other sites before providing information, as they may differ from ours.

Q: Data Retention

We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at info@ChuxTrux.com. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Q: Our Security Practices

ChuxTrux.com's internet transactions are conducted via secure server connections. This includes the transfer and receipt of your personal information. Our physical location is protected against loss, theft or misuse of information via appropriate security measures as well. In addition, when a secure transmission needs to be made when sensitive information is being transmitted, ChuxTrux.com uses SSL Encryption to ensure your credit card information is secure.

If we decide to change our privacy policy, we will post those changes to this privacy statement, the home page, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.

Q: Contact Information

ChuxTrux.com
Customer Service Dept.
13208-A East 40 Highway
Independence, Mo 64055
Email: info@ChuxTrux.com
Telephone: 877-249-8789
Facsimile: 816-373-6663

Privacy

Q: Communications

If you select during the order process or at other times when you submit personally identifiable information, the information you provide may be used by Chux Trux, Inc. to create and deliver to you our newsletters, surveys or other communications containing product information. If you prefer not to receive such Communications, please do not select the ‘Please inform me option’. If you do select this option and later decide that you would no longer like to receive these communications, please use the features made available to you.

Q: Brochure Mailing List

If you have requested a Chux Trux, Inc. brochure, all information is kept completely confidential and is not shared with any third parties. We may, on occasion, send you an updated catalog or brochure. If you do not wish to receive any mail from Chux Trux, Inc., please contact us via email at . Include your name and mailing address and email address. You will be removed from any future mailings.

Q: Communications to Serve You

If you have elected to provide us with your contact information, e.g., by registering at the Site, emailing our Customer Service department or placing an order, we may provide you with service related announcements concerning the Site or contact you regarding your customer service requests or your order. For example, all registered users will receive an email to confirm their order. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that Chux Trux, Inc. offers its customers.

Disclosure of Personally Identifiable Information

We will never provide your personally identifiable information to third parties for their use in marketing their products or services to you without your consent. Chux Trux, Inc. takes great pride in having you as a customer and we will ensure your privacy as a customer. Chux Trux, Inc. does not sell or exchange names or any other information about our customers with third parties.

Q: Fraud Protection and Compliance with Law

We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.

Q: Service Providers

We may retain other companies and individuals to perform functions consistent with our Privacy Policy on our behalf. Examples include customer support specialists, web hosting companies, fulfillment companies (e.g., companies that fill product orders or coordinate mailings), data analysis firms and email service providers. Such third parties may be provided with access to personally identifiable information needed to perform their functions, but may not use such information for any other purpose.

Q: Special Events

If you elect to participate in any promotions, sweepstakes, surveys, questionnaires or other events during your visit to our Site, the rules or terms and conditions for those events may indicate that your personally identifiable information will be shared with third parties. By choosing to participate and submitting your personally identifiable information with respect to such events, you consent to disclosure of your personally identifiable information to such third parties.

Q: Business Transfers

As we continue to develop our business, we might sell certain of our assets. In such transactions, user information, including personally identifiable information, generally is one of the transferred business assets, and by submitting your personal information on the Site you agree that your data may be transferred to such parties in these circumstances.

Q: Cookies, IP Addresses, Pixel Tags and Tracking Technology

We may place a "cookie" on your computer's hard drive so we can recognize you as a return user and personalize your experience. A cookie is a piece of data that enables us to track and target your preferences. The cookie will be stored on your computer's hard drive until you remove it. We may also use temporary or "session" cookies to help you shop. These cookies will expire when you place an order. You can have your browser notify you of, or automatically reject, cookies. If you reject our cookies, you may still use the Site, but you may be limited in the use of some of the features. In addition, we may use IP addresses to analyze trends, administer the Site, track traffic patterns, and gather demographic information for aggregate use, as well as in combination with your personally identifiable information for credit fraud protection and risk reduction.

Similarly, when you visit this Site or view one of our emails, we may use pixel tags (also called "clear" gifs), tracking links and/or similar technology to note some of the pages you visit on our Site and personalize your experience. We may also use pixel tags to determine what types of email your browser supports. We may use the information collected through pixel tags, tracking links and similar technology in combination with your personally identifiable information.

YOUR DOMAIN NAME HERE does recognize your ISP (internet service provider), however, we cannot identify you as an individual. If you make an on-line purchase we do collect information (such as sales statistics and traffic patterns) to help improve your shopping experience. We keep all information confidential.

Q: Use of Aggregate Information

We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing marketing plans. We may collect, store or accumulate certain non-personally identifiable information concerning your use of the Site, such as information regarding which of our pages are most popular. We may share or transfer non-personally identifiable information with or to our affiliates, licensees and partners.

Q: Links

This Privacy Policy applies only to the information collected on this Site. Our Site may contain links to or from other websites and you should be aware that we are not responsible for the privacy practices of other websites. We encourage you to read the privacy policies of other websites linked to the Site.

Q: Security

Chux Trux, Inc. seeks to protect the security of your personal information both online and offline. All credit card transactions are secure. Every on-line order is encrypted and sent through a secure server, using SSL technology to prevent information from being intercepted.

Confidential information such as your credit card number will be used only to fulfill your order. To protect your privacy, we will ask you to enter your credit card number and expiration date each time you place an order with us. This way, even if someone else accesses the account information stored on your computer, they won't be able to use your credit card.

E-mail is not encrypted and is not a secure means to transmit credit card numbers. We will only display the last 4 digits of your credit card number on your account.

Q: Notification of Policy Changes

Chux Trux, Inc. reserves the right to revise this Privacy Policy in the future by posting changes at this location and we may make changes at any time without notification.

Q: Updating Personal Information

If you are a registered member at Chux Trux, Inc., you can change your personal information at any time by updating your information at check-out.

Q: Contacting Us

We welcome your comments and questions about privacy. Please send email to asktheexperts@chuxtrux.com.

We are confident that your visit to Chux Trux, Inc. is secure and safe. However, you may choose to call us directly to place your order over the telephone. Please call Customer Service toll free at 877-375-3915.